Thank you for shopping at HerbalGainX. We value your trust and aim to ensure customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of herbal and dietary supplement products, we accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The return request is made within 7 days of receiving the product
  • The product is unused, unopened, and in its original packaging

For hygiene and safety reasons, opened or used supplements are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products damaged due to misuse or mishandling
  • Products returned after the return window
  • Sale, clearance, or promotional items (unless damaged or incorrect)

3. Refund Process

Once we receive and inspect the returned product:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method

Shipping charges are non-refundable, unless the return is due to our error.

4. Replacement Policy

If you receive a damaged or incorrect product, we may offer:

  • A free replacement, or
  • A refund, depending on availability and customer preference

5. How to Request a Return or Refund

To initiate a return or refund, please contact us with:

  • Order number
  • Reason for return
  • Clear photos of the product (if damaged or incorrect)

Contact Email: [info@herbalgainx.com]

Do not return products without contacting us first.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the error was ours
  • We recommend using a trackable shipping service
  • HerbalGainX is not responsible for lost or damaged return shipments

7. Cancellations

Orders can be canceled only before shipping.
Once an order has been shipped, cancellation is not possible.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Email: [info@herbalgainx.com]
Website: https://herbalgainx.com